How can you identify the right soft skill training programme for your employees?

With varied types of skillsets and employees with from different backgrounds, how do you identify the best training programme?

Jan 25 | 3 min read

People are the strength of any organization. The USP (Unique Selling Point) of an organization is to create a distinct work culture that sets it apart .The key to achieving this is by boosting the soft skills of the employees.  The Author of the book “The Hard Truth about Soft Skills”, Peggy Klaus says: “Soft skills get little respect but they will make or break your career.”   

‘Business Insider’ draws attention to the roadmap created by LinkedIn on the most sought after soft skills in 2018.It puts forth a critical list of the most in-demand soft skills, with communication, leadership, collaboration, and time management as the lead skills. It analyzed data from its 500+ million members and surveyed 2,000 business leaders, 57% of who identified soft skills as the most important to them.  Fortunately, all of the most in-demand soft skills can be trained and developed. It is definitely in the interest of companies to recognize the most crucial skills apart from the 4 mentioned above such as Teamwork, Problem solving, Decision Making, Ownership, Critical thinking, Negotiation and Listening.   

While the above list by LinkedIn provides clear industry specifications about the soft skills needed by employees today, it is imperative that each company evaluates the strengths and weaknesses of its team members. A competent evaluation of soft skills should be an important part of the appraisal process. Companies can also identify areas where their employees need soft skills training by evaluating valuable customer feedback. Occurrences at work could be recorded to provide concrete examples. Skills which support the company’s vision, its mission and provide credibility to its image are skills which stress on nurturing relationships with customers, enhancing vital communication and interpersonal skills among team members. Training and development opportunities must be easily accessible for everyone or employees will lack the motivation to attend. Staff must be rewarded for getting involved in these sessions, by offering benefits for successful implementation of training strategies and providing visible results.

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